FAQ

WHAT IS BUILD-A-BRIDE™?

Build-A-Bride™ is a collection of wedding dresses designed by heidi elnora. We refer to our dresses as a canvas that brides can build their dream dress upon. All of our modern minimalist wedding dresses can be mix and matched, embellished, and accessorized to bring a bride's full wedding dress vision to life.

 

THE BUILD-A-BRIDE™ CONCEPT IS GENIUS, WHO CREATED IT?

Our founder Heidi Elnora is a Project Runway alum, host of TLC's Bride by Design, and has had her work published in major publications. Learn more about Heidi at her website www.heidielnora.com 

 

DO I HAVE TO SCHEDULE AN APPOINTMENT?

Yes. We want to make sure that we give you the service and undivided attention that you deserve. Book your appointment here.

 

HOW FAR IN ADVANCE SHOULD I BOOK AN APPOINTMENT?

It all depends on the day of the week! Tuesday - Friday, we recommend a few days to a week notice. Saturdays, we suggest at least a two-week notice. 

 

WHAT SHOULD I BRING TO MY BRIDAL APPOINTMENT?

A fully belly and a happy heart. Seriously, we can handle everything else. 

 

HOW LONG DOES AN APPOINTMENT USUALLY TAKE?

Plan on hanging out with us for a good two hours. If you are shopping for veils, accessories, or flower girl dresses, plan for one hour. 

 

HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?

We allow 4 guests including the bride in a boutique appointment. You can have as many guests as you would like for an in-home appointment. 

 

WHEN MY DRESS ARRIVES WILL IT FIT ME?

All dresses are made based off of our Build-A-Bride™ size chart. They are made to order, not made to measure. Therefore, alterations may be necessary for an additional fee. 

 

ARE ALTERATIONS INCLUDED IN THE PRICE OF MY BUILD-A-BRIDE™ DRESS?

Each Build-A-Bride™ dress is made to order but not made to measurements or to fit so alterations may be necessary for an addition fee. We will supply you with a list of seamstresses in your area that can help with the alterations process. It is up to the bride to decide who she wants to use for alterations as the supplied list are suggestions that are independent from Build-A-Bride™ Enterprises, Inc.

 

DO YOUR LOCATIONS OFFER IN-HOUSE ALTERATIONS?

Unfortunately, we do not offer in-store alterations. We do offer a list of preferred vendors including alterations in your area. 

 

HOW SHOULD I CARE FOR MY WEDDING DRESS?

All Build-A-Bride™ wedding dresses are dry clean only. The cleaning instructions are on the care label inside each dress. At your pickup appointment, we will  also give you a “how to” spot clean your dress and a $100 cleaning credit to J. Scheer in New York City.

 

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Our products are manufactured from all over the globe. We have several products that are made in the USA as well as overseas.

 

HOW MUCH DOES A BUILD-A-BRIDE™ DRESS COST?

Most of our dresses are priced between $1,800 - $3,000, and price varies based on design, fabric, and selected customizations. Everything we do is broken down a la carte, so it is easy for you to know exactly what you are buying.

 

WHAT METHODS OF PAYMENT ARE ACCEPTED?

ACH, Visa, American Express, MasterCard and Financing. We accept all major credit cards, checks, and cash payable to Build-A-Bride™. 

 

HOW DO PAYMENTS WORK?

1/2 deposit is due at time of purchase. The remaining balance is due once we contact you telling you that your dress is ready!

 

I JUST PLACED AN ORDER. CAN I ADD ANOTHER ITEM TO IT?

Unfortunately, no. We cannot add items to an existing order. You will need to place a new order for the item.

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THAT?

If you need to change your order, please contact us immediately. Once our home office has processed your order, we will be unable to make any changes.

 

IF I DIDN'T PURCHASE A VEIL IN MY APPOINTMENT, CAN I STILL DO THAT?

You can definitely still purchase a veil after your appointment! Our lead time for veils and accessories is around 4-8 weeks. 

 

WHAT DOES FINAL SALE ITEM MEAN?

Final sale items cannot be returned or exchanged.

 

MY ORDER IS A GIFT. WILL IT INCLUDE THE PRICES?

If your item is a gift and you would like for us to exclude the packing slip, please email info@heidielnora.com immediately after placing your order.

 

DO YOU SELL GIFT CARDS?

We do offer gift cards. We have two options, a “virtual” gift card and a “physical” gift card. These cards are available for purchase online ONLY.

 

CAN I ORDER OVER THE PHONE?

Yes. Your personal information is always safe with us online, however if you are still not comfortable making a purchase on our website, you may contact us via phone at 1.205.250.5233 from 9am - 5pm CST, Tuesday - Friday.

 

WHEN WILL MY CREDIT CARD BE CHARGED FOR MY ORDER IF I ORDER ONLINE?

Your credit card will be charged once the order is placed.

 

WHAT IS YOUR PRICE ADJUSTMENT POLICY?

Price adjustments for items purchased at buildabride.com will be honored within 3 days of purchase in the form of a buildabride.com store credit. Please contact info@heidielnora.com for further assistance.

 

WHAT DO I DO IF MY ITEM IS ON BACKORDER?

From time to time we sell out of our current stock. In this case, some items will be eligible for back order. This will be noted on the product description page. You will place your order as usual, but please note the delivery time frame on that product page. We will notify you once that item is back in stock and ready for shipment.

 

HOW LONG DOES IT TAKE TO MAKE A DRESS?

Standard dresses take 6-8 months. Rush fees are available based on your timeline, and have options for you no matter what your timeline is!

 

WHAT SIZES DO YOU CARRY?

We carry sizes 0-22. Our dresses and sizes very per location. 

 

CURRENCY

All prices are default in U.S. Dollars (USD).