WHAT IS BUILD-A-BRIDE?
Build-A-Bride™ is a collection of wedding dresses designed by heidi elnora. (We refer to our dresses as a canvas that brides can build their dream dress upon.) The women responsible for these canvases, are our “Bridal Curators™.” Bridal Curators™ help the brides to turn their canvas into an original work of art - their wedding dress.
ARE ALTERATIONS INCLUDED IN THE PRICE OF MY BUILD-A-BRIDE DRESS?
Each Build-A-Bride™ dress is custom made to order but not custom made to measurements or to fit so alterations may be necessary for an addition fee. Your Bridal Curator™ will supply you with a list of seamstresses in your area that can help with the alterations process. It is up to the bride to decide who she wants to use for alterations as the supplied list are just suggestions and are independent from Build-A-Bride™ Enterprises, Inc.
HOW SHOULD I CARE FOR MY WEDDING DRESS?
All Build-A-Bride™ wedding dresses are dry clean only. The cleaning instructions are on the care label inside each dress. Your Bridal Curator™ will also give you a “how to” spot clean your dress and a $100 cleaning credit to J. Sheer in New York City.
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are manufactured from all over the globe. We have several products that are MADE IN THE USA as well as OVERSEAS.
WHAT METHODS OF PAYMENT ARE ACCEPTED.
ACH, Visa, American Express , MasterCard and Financing
I JUST PLACED AN ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately, no. We cannot add items to an existing order. You will need to place a new order for the item. Please contact your Bridal Curator™ with help with this.
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THAT?
If you need to change your order, please contact your Bridal Curator™ immediately. Once home office has processed your order, we will be unable to make any changes.
WHAT DOES FINAL SALE ITEM MEAN?
Final sale items cannot be returned or exchanged.
MY ORDER IS A GIFT. WILL IT INCLUDE THE PRICES?
If your item is a gift and you would like for us to exclude the packing slip, please email firstname.lastname@example.org immediately after placing your order.
DO YOU SELL GIFT CARDS?
We do offer gift cards. We have two options, a “virtual” gift card and a “physical” gift card. These cards are available for purchase online ONLY.
CAN I ORDER OVER THE PHONE?
Yes. Your personal information is always safe with us with your Bridal Curator™ and online, however if you are still not comfortable making a purchase on our website, you may contact us via phone at 126.96.36.19932 from 9AM-5PM CST, Monday-Tuesday.
WHEN WILL MY CREDIT CARD BE CHARGED FOR MY ORDER IF I ORDER ONLINE?
Your credit card will be charged once the order is placed.
WHAT IS YOUR PRICE ADJUSTMENT POLICY?
Price adjustments for items purchased at buildabride.com will be honored within 3 days of purchase in the form of a buildabride.com store credit. Please contact email@example.com for further assistance.
WHAT DO I DO IF MY ITEM IS ON BACKORDER?
From time to time we sell out of our current stock. In this case, some items will be eligible for back order. This will be noted on the product description page. You will place your order as usual but please note the delivery time frame on that product page. We will notify you once that item is back in stock and ready for shipment.
All prices are default in U.S. Dollars (USD).